Privacy Policy

1. Who we are

copywriteexperts, registered at 57 Av. du 4 Août 1789, 77184 Émerainville, France, is the data controller for the personal data processed through copywriteexperts.com. Contact: support@copywriteexperts.com.

2. What data we collect

Depending on how you use the site, we collect:

• Contact-form submissions: name, email address, company (optional), your message.
• Checkout / orders: name, email address, phone (optional), postal/billing address, country, company and VAT number (if a business purchase), and the brief details you enter for each item you order.
• Analytics (only with consent): aggregate, pseudonymised usage data via Google Analytics 4 — see §8 and the Cookie Policy.

We do not collect payment card data on our servers: the demonstration checkout validates card format locally in your browser and discards it; a live payment provider, when connected, handles card data directly under its own PCI-compliant systems.

3. Why we process it, and on what legal basis

Purpose	Legal basis
Replying to a contact-form message	Legitimate interest
Processing and delivering an order, invoicing	Performance of a contract
VAT treatment and accounting records	Legal obligation
Analytics (Google Analytics 4)	Consent

4. Who receives your data

• Web3Forms (or the currently configured form provider) — transmits contact-form and order submissions to our inbox.
• Google Analytics 4 — only if you've consented to analytics cookies.
• Our hosting provider — stores the site's files.
• Payment provider, once a live provider is connected (the current build uses a demonstration checkout that transmits and stores no card data).

We do not sell your personal data.

5. International transfers

Google Analytics 4 may transfer pseudonymised usage data to Google LLC in the United States. Google is certified under the EU-US Data Privacy Framework and/or relies on the European Commission's Standard Contractual Clauses. This only occurs if you've consented to analytics cookies.

6. How long we keep it

• Contact-form messages: up to 3 years from your last contact, unless a contract results.
• Order and invoicing data: for the duration of the contract plus the statutory accounting and tax retention period (10 years).
• Analytics data: per Google Analytics 4's configured retention (14 months by default), only collected with consent.

7. Your rights

Under the GDPR, you have the right to access, rectify, erase, restrict or object to the processing of your data, and the right to data portability. To exercise any of these rights, contact support@copywriteexperts.com. You also have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), 3 Place de Fontenoy, 75007 Paris.

8. Cookies

This site uses essential cookies (always on) and, only with your consent, Google Analytics 4 cookies. Full detail is in the Cookie Policy.

9. Security

We take reasonable technical and organisational measures to protect your data, including transmitting the site over HTTPS and limiting access to personal data to those who need it to deliver your project.

10. Changes to this policy

We may update this policy as the site or our processing activities change. The "Last updated" date at the top reflects the most recent revision.

11. Contact

Questions about this policy or your data: support@copywriteexperts.com, or write to 57 Av. du 4 Août 1789, 77184 Émerainville, France.